§ 7 Withdrawal/cancellation policy
7.1 The following applies to you as a consumer in the sense of § 13 BGB:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without specifying the reasons.
The withdrawal period is fourteen days from the day on which you or a third party nominated by you, but who is not the carrier, have taken possession of the last part shipment or the last item.
In order to exercise your right of withdrawal, you must send us,
Emporium Hamburg Münzhandelsgesellschaft mbH
Süderstraße 288, 20537 Hamburg
e.g. a letter by post, a fax or an e-mail, notifying us of your decision to withdraw from this contract. You may use the sample withdrawal form attached for this purpose, but this is not a requirement.
You may complete and send the sample withdrawal form or another clear declaration of your intention electronically on our website “cancellation form”. If you exercise this option, we will send you a confirmation of receipt of the withdrawal immediately (e.g. by e-mail).
To comply with the withdrawal period, it is sufficient to send notification of your intention to exercise your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must refund to you all payments that we have received from you, including delivery costs (with the exception of additional costs that result from the fact that you have selected a form of delivery that differs from the cheapest standard delivery we offer), immediately and at the latest within fourteen days of the date on which the notification of your withdrawal from this contract was received by us. For this refund, we will use the same payment method that you employed for the original transaction, unless an alternative has been expressly agreed with you; you will not be charged for this refund under any circumstances. We may refuse to make the repayment until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or handover the goods to us or to [here you should insert the name and address of the person authorised by you to receive the goods, as appropriate] immediately and in any case at the latest within fourteen days of the date on which you notified us of your withdrawal from this contract. To comply with the period, it is sufficient for you to send the goods before the period of fourteen days has expired. We will meet the direct costs of returning the goods.
You must only pay for any loss of value of the goods if such loss of value is the result of your handling the goods in a way that was not essential to check their quality, properties and functioning.
7.2 Please avoid damage and contamination. If possible, return the goods to us in the original packaging with all accessories and with all components of the package. If you no longer have the original packaging, please ensure that the goods are adequately protected against damage in transit by using suitable packaging, so that you avoid compensation claims for damage based on inadequate packaging.
7.3 If we were not able to agree collection with you, please return the goods to us as an insured package and keep the mailing receipt. On request, we will also be happy to refund the shipping costs in advance.
7.4 Please note that the courses of action specified in paragraphs 7.2. to 7.3. are not a prerequisite for the legitimate exercise of your right of withdrawal.
7.5 There is no right of withdrawal in accordance with § 312 d para. 4 no. 6 BGB if our delivery relates to goods the price of which is subject to fluctuations on the financial market, which may occur during the withdrawal period and over which we, as a company, have no influence.